Terms of Service

1. About these terms

These terms are an agreement between you and SOTA TRADING ONE MEMBER PLC, Woreda 1, House No. 709, Lemi Kura, Addis Ababa, Ethiopia ("Azmach", "we", "us"), for using the Azmach app, website and services. By creating an account or using Azmach you agree to them, to our Community Guidelines, and to the Privacy Policy. If you don't agree, don't use Azmach.

2. Who can use Azmach

• You must be at least 13. If you're under 18, you need your parent or guardian's permission, and they're responsible for what you buy.
• To go live, receive gifts as earnings, or sell, you must be at least 18.
• You can't use Azmach if we've banned you before, or if the law where you live doesn't allow it.

3. Your account

• Give us true information, including your date of birth, which you can't change later.
• One person per account. Don't share, sell or transfer your account.
• Keep your sign-in codes and PIN to yourself. You're responsible for what happens on your account. Tell us at [email protected] if you think someone else got in.
• You can delete your account at any time in the app or at https://azmach.habeshaware.com/delete-account.

4. Your content

Your lives, replays, clips, chat messages, comments, photos, product listings and profile are your content. You keep ownership of it.

So that we can run Azmach, you give us a worldwide, non-exclusive, royalty-free licence to host, stream, record (when you choose to keep a live), store, copy, show, cut into clips, translate and share your content in Azmach and in links people share from it, and to use it to promote Azmach. The licence ends when you or we remove the content, except for copies others have already shared, records we must keep, and copies in backups until they're overwritten.

You're responsible for your content. You must have the rights to everything in it, including music, video, images and other people who appear. Lives are public and others can see, screenshot or record them; we can't stop that.

5. Lives

• When you host a live, you choose whether it's kept as a replay, as the clips you mark while live, or not at all. Clips go up as moments for 7 days. Lives you join as a guest follow the host's choice.
• Moments you post, and clips of your lives, are shown for 7 days and then deleted.
• Hosts and the moderators they appoint can remove messages, mute people and remove guests from their lives.
• We may watch lives, end them, and remove replays and clips that break these terms or the Community Guidelines.

6. Coins and gifts

• You buy coins with money, at the prices shown in the app. Coins let you send virtual gifts in lives. They're a licence to use a feature of Azmach, not money, a deposit or property.
• Coins can't be exchanged for money, transferred to another account, or sold. Buying coins outside Azmach is not allowed, and coins obtained that way can be removed.
• Purchases are final once the coins are in your account, unless the law requires a refund or we made a mistake. If a payment is reversed or charged back, we can remove the coins and any gifts sent with them.
• Gifts are sent when you tap them and can't be taken back.
• If you delete your account, or we close it for breaking these terms, unused coins are lost.

7. Earnings for creators

• When you receive a gift, you earn the share of its value shown in the app. The rest is Azmach's fee. We may change the share; changes don't affect gifts already received.
• Earnings stay pending for a holding period shown in the app before you can withdraw them, so we can deal with fraud and payment reversals.
• Before your first withdrawal we check your identity. You must withdraw to an account in your own name. Withdrawals pause for a short time after you change your PIN, phone, email or payout account.
• We can hold, reverse or cancel earnings that come from fraud, stolen payments, chargebacks, or breaking these terms or the Community Guidelines.
• You're responsible for any taxes on your earnings, except tax the law requires us to withhold.

8. Buying and selling

• Sellers must be approved first, and are responsible for their products, listings, prices, delivery and following the law, including consumer and tax law. Some products aren't allowed (see the Community Guidelines).
• The sale is between buyer and seller. Azmach provides the shop, takes the payment and holds it until the order is complete.
• An order completes when the buyer confirms delivery, or automatically a few days after delivery if the buyer doesn't open a dispute. The seller is then paid the order total minus Azmach's commission shown in the app.
• If a seller doesn't accept an order in time, or cancels it, the buyer gets a full refund. If something goes wrong, the buyer can open a dispute in the app and we decide the outcome, which may be a refund.
• Don't move a sale outside Azmach. Payments made outside the app aren't protected.

9. What you must not do

• Break the law, or the Community Guidelines.
• Scam, mislead or pressure people, including fake giveaways and gifting schemes.
• Use stolen payment methods, launder money, or abuse refunds and chargebacks.
• Use bots, scripts or fake accounts, or manipulate views, likes, gifts, follows or rankings.
• Copy, scrape or record Azmach or other people's content in bulk, or reverse engineer the app.
• Interfere with Azmach's security or servers, or get into accounts that aren't yours.

10. When we act

If you break these terms or the Community Guidelines, we may remove content, end a live, limit features, give you a strike, hold earnings, or suspend or close your account. How much depends on how serious and how often. We'll tell you why. If you think we got it wrong, email [email protected] within 30 days and a different moderator will review it. For serious harm, such as risk to a child, we may act without warning and report it to the authorities.

11. Copyright

If you believe content on Azmach infringes your copyright, email [email protected] with your contact details, the work, where the content is on Azmach, and a statement that you own the rights or act for the owner. We'll remove or mute it and tell the person who posted it, who can respond. Accounts that repeatedly infringe will be closed.

12. Azmach itself

Azmach's name, logo, app and design belong to us. You may use the app for your own use under these terms, but not copy or reuse them otherwise. We're always changing Azmach: we may add, change or remove features, and we'll give notice of changes that matter.

13. Disclaimers

We work to keep Azmach running and safe, but we provide it "as is". We don't promise it will always be available or free of errors. We don't control what people say or show in lives, and we're not responsible for other users' content or conduct, or for products sold by sellers, except as these terms or the law say.

14. Our liability

As far as the law allows, we're not liable for indirect or consequential losses, lost profits or lost data. Our total liability to you for any claim is limited to the larger of what you paid us in the 12 months before the claim and 1,000 ETB. Nothing in these terms limits liability that can't be limited by law.

You agree to cover our losses from claims by others caused by your content or by you breaking these terms or the law.

15. Ending

You can stop using Azmach and delete your account at any time. We can suspend or close your account as described in section 10, or if we stop offering Azmach, giving notice where we reasonably can. Sections that by their nature should continue (such as 4, 6, 13, 14 and 16) continue after your account is closed.

16. Law and disputes

These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Please contact us first so we can try to resolve any problem. If we can't, disputes go to the competent courts in Addis Ababa, unless the law where you live gives you the right to go to court there.

17. Changes

We may update these terms. If a change matters, we'll tell you in the app before it takes effect. If you keep using Azmach after that, the new terms apply. The date at the top shows when they last changed.

18. Contact

SOTA TRADING ONE MEMBER PLC, Woreda 1, House No. 709, Lemi Kura, Addis Ababa, Ethiopia. Email [email protected].